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Returns policy

Stock Items (Standard Products) The Buyer may return complete boxes of tiles to the Company within 1 calendar month of delivery, provided the goods are in good condition and are able to be re-sold. (Adhesive, Grout and Tools are Non-Refundable). If the Buyer returns the goods in good condition a FULL REFUND (excluding the original DELIVERY charge and the appropriate re-stocking charge will be issued).

Stock Items (Standard Products) If the Buyer and the Company agree to a Collection and re-supply of alternative goods a re-stocking fee of £20 + VAT will be deducted from the refund relating to the original goods.

Non Stock Items (Non Standard Products) The Buyer may return complete boxes of tiles to the Company within 1 calendar month of delivery, provided the goods are in good condition and are able to be re-sold. (Adhesive, Grout and Tools are Non Refundable). Any Non Stock, Non Standard Product, or items specially ordered, or made to order, will automatically incur a re-stocking charge of £40 + VAT which will be deducted from the refund amount – irrespective of whether the goods are delivered to the Company. If the Company are required to collect the Buyer will be responsible for the collection costs, which will be deducted from the refund amount.

Non Stock Items (Non Standard Products) If the Buyer and the Company agree to a collection and re-supply of alternative goods a re-stocking fee of £40 + VAT will be deducted from the refund relating to the original goods.

The responsibility for the return of the goods is that of the Buyer. The Company will not accept under any circumstances any cost for the return of, or re-packaging of, returned product or items.

The Buyer should return goods using conventional haulage and should not use Express or Special Transportation services, unless specifically agreed with the Company, in writing, prior to the goods being returned.

If the original packaging has been opened, or is deemed by the Buyer to require improvement, to allow the safe return of the goods, it is the responsibility of the Buyer to complete a re-packing exercise, at their cost. The Company will not accept any costs for the re-packing of goods, in any circumstances.

If the Buyer cannot or will not arrange the return of the goods, the Company will arrange the collection and deduct the collection costs from the refunded amount. To avoid any mis-understanding, please liaise with our Customer Services Team for the cost of returning the goods. Alternatively, if the Buyer is able to return goods themselves in a resalable condition a FULL Refund (excluding the original DELIVERY charge) will be issued. Please Note the costs associated with the return of the goods will not be re-imbursed.

Refunds will be processed as a priority, however, dependent upon circumstances, the administration may take up to 3-5 working days to complete. The maximum time period to refund any monies will not exceed 30 Days from the receipt of goods. Additionally please note, any monies paid back to Credit / Debit cards may take a further 3-5 days to show on Customers statements. – However, it may be possible to improve on these timings by contacting your Bank / Card account company.