FAQ Overview
- Do I have to order full packs?
-
No. We can supply the quantity of paving or tiles (m²) you require, we are unable to specify sizes. Orders for a specific quantity of tiles or paving can only be made by phone. If your requirements are less than a full pack there will be a £10 handling charge. We recommend you always allow up to 10% extra for cutting.
- Do you have a brochure?
-
To keep our prices as low as possible, we do not produce brochures. All product information is shown on our website which is updated on a regular basis. Please feel free to contact us with any query however big or small and we will be happy to help.
- Do you have a showroom?
-
Who needs an expensive showroom? We are a UK-based internet retailer, offering high quality natural stone products at the lowest possible prices. You can shop with us 24 hours a day, from the comfort of your home or place of work. The easy, fast and affordable way to order beautiful stone products for your project.
- Do you supply samples?
- Yes, we have samples available for most of our products. The easiest place to order samples is via our ebay store, or alternatively you can contact us direct with your requirements. There is a £3.50 charge to cover postage and packaging, please contact our sales office via sales@nustone.co.uk to order direct. Please allow approximately 2-3 working days for delivery.
- How do I cancel or return my item?
- Please read the details in our terms & conditions. Contact us on 0845 459 4040 to discuss your issue and we will aim to resolve it as soon as possible.
- I have seen your products listed elsewhere online, where is best for me to order?
- Our products are listed on several websites online including Stone Selector and ebay, however the best place to place an order to your exact requirements is via our website, or over the phone on 0845 459 4040.
- I want to place an order, when will my delivery arrive?
- Usually within 3 -10 working days an express next day service is available for some products. To confirm an accurate lead time for a product or book a next day delivery, please contact a member of our sales team. Once you have placed your order, our courier will contact you to discuss your delivery requirements before attempting to deliver.
- Is the material of poor quality?
-
Our products are ethically sourced from reputable suppliers, we guarantee the best quality material. At Nustone, we understand the importance of quality; a patio, floor, or driveway constructed in our materials will probably last a lifetime.
- What happens if I discover after ordering that the product is out of stock?
-
A member of our sales team will contact you within 24 hours. We will offer you a full refund or confirm an estimated time of availability.
- What happens if I discover breakages?
-
Our products are imported and shipped direct to the end user avoiding excessive handling that results in damages. When ordering your materials it is important to allow 10% extra for cuts, waste and a small number of potential breakages (1-5%). In the very rare case that you do receive damages and they exceed 1-3% of the quantity ordered, please report this as soon as possible, kindly make a note of the problem when signing for your goods and take a digital picture to help us establish what caused the problem. We will replace any substandard products as quickly as possible. For more information please visit the terms & conditions page.
- Where do you source your stone from?
- Our stone products are ethically sourced from several locations around the world.
- Why are your prices so low?
-
Nustone prides itself on offering the finest quality products at the lowest prices possible. Our ability to import large quantities, store products strategically, keep overheads low and use the most economic methods of delivery, allows us to offer the most competitive prices available.
